Return Policy

We strive to ensure that you love your purchase. Please note that all sales are final, and we do not accept returns.

However, if your product arrives damaged or defective, we are more than happy to offer an exchange or refund. To assist you, please reach out to us at info@al-qamar.co within 7 days of receiving your order. Please note refunds for items will be processed within 14 days of purchase. All items on sale will not qualify for a refund or exchange.

Kindly provide us with the details and photos of the issue, and our team will promptly work with you to resolve it.

 Please note that the customer must pay for postage when returning items and ensure they request and retain the proof of postage. Once we receive the returned items, we will assess them, if conditions for return are met we will process the refund.

Your satisfaction is important to us, and we are here to help!